Futureshop emails exchange...(part I)

Here is the email I sent to Futureshop - Next post contains their reply -

hi there, I am very disapointed by yesterday's online boxing day. I got many ads and emails on this event. I went there yesterday and let my family in the middle of a dinner just to ensure that I will get my MP3 player ( http://www.futureshop.ca/catalog/proddetail.asp?logon=&langid=EN&sku_id=0665000FS10094044&catid=#). I went on the site at 8pm (Eastern time) and could have the MP3 in the cart. Though, when came the time to check out, I have been put on a virtual line up and eventually got the login screen to my futureshop account half an hour later or so. Anyway, I was happy but not for long. When I tried to complete my transaction, I got a screen with this message: Thank you for visiting futureshop.ca. We're sorry, but due to much larger than anticipated traffic to our site, we are unable to accept more customers on the site at this moment. You're currently in a queue to access the site and should be able to shop in just a few minutes. In the meantime, feel free to check out our Boxing Day flyer and web-only Boxing Day flyer by entering your postal code below. I kept getting this message until I left my relatives and got home without being able to buy my device. This morning I called to customer service and figured out that not only nothing could be done for me since the price was up by 10$ (now 149$ instead of 139$ yesterday) but also the product was out of stock. I am very disapointed that such company called FUTUREshop is not able to make a site available even for a huge number of users but, worse, cut someone in the middle of a transaction (it's not like I was not on the site early enough) and tell me, the day after, that nothing could be done for me. I suspect that futureshop intentionnaly blocked the access for customer (for sure) from a particular region (otherwise, how can it be that I kept refreshing the page and still getting the same message). Hope that at futureshop you care about customers and you will do something for me. It's not fair and normal that I literally scrapped my xMas eve dinner because of the online boxing day and finally got stuck with this error message when I was one step away from completing the transaction. Merry xmas and happy new year,Hope to hear from you soon.