My last response to Futureshop

here's the last email I sent them and for which I did not yet get any response;


Thanks for your reply. But, even though you apologized, I do not feel it is fair. I believe that I deserve more than just excuses. Again, it is not as if I went on the site too late but you (Futureshop) did not let me complete my transaction. If you have an audit, check my account (xxxxxxx) and you'll see that I was close to complete the transaction and I was kicked out from the site at that point.
What is the value of your service if you keep the right to kick out customers from the site whenever you want? The load on the site is not a sufficient reason as you should have expected this after all the advertizing you did (you are victim of your own success...:)). Hope to hear from you soon.